Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Frequently attend educational seminars to improve knowledge and performance level Sell products and place customer orders in the computer system Provide product and service information to customers Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Identify and escalate issues to supervisors Meet personal/team qualitative and quantitative targets Other duties as assigned Transparent BPO, the leading contact center in Belize, is seeking qualified applicants to join our team! When applying for this job, you could be eligible for the following positions: Sales Customer Service Technical Support Data Entry The fit for these positions will be evaluated during the application process.